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Terms & Refund Policy

Last updated: September 2026

China Unstuck Kit — USD 9.99, one-time. All 62 documented case pages are free to read, including the diagnosis and the first step. The kit is the packaged version: the full fix sequence, the decision tree, and the offline pack. Card payments are processed by Creem, our merchant of record — that is the name that appears on your card statement. We never see your card details.

What you are buying

You are buying the China Unstuck Kit, a one-time digital purchase of USD 9.99. It includes: the full fix sequence for all 62 documented cases, the 6-question decision tree, and the offline pack (HTML files you keep and can open without a signal). There is no subscription and no recurring charge.

How it is delivered

Everything on the site stays readable for free at the diagnosis-and-first-step level — no purchase and no signup needed. The kit itself is delivered digitally: after your payment clears you receive a download link and access to the online pages, sent to the email address you give at the Creem checkout. If anything is missing or does not work, email support@chinaunstuck.com and we will sort it out.

Your email

We use the email address you give us only to deliver your order and to answer support requests. If you have asked for change notifications, we use it for that single purpose. No sharing, no selling, and you can ask us to delete your details at any time by emailing support@chinaunstuck.com.

Refunds

All sales are final once your access link has been delivered. Because the kit is a digital file delivered immediately and in full, your statutory withdrawal (“cooling-off”) right is treated as exercised at the moment of delivery — this is standard for digital goods. After that, the only exceptions are below.

The only exceptions:

For either case, email support@chinaunstuck.com from the address you used to buy.

Your licence

Your purchase is a single-user, personal licence. You may:

You may not:

If you want to use the material for a team, a company, or in published work, email us and we will work something out.

Updates

China Unstuck is sold as a one-time digital purchase. Your purchase includes the version available at the time of sale, plus same-category updates released within 12 months of your purchase. We do not promise updates beyond that window; new modules or major rewrites may be offered separately.

Important disclaimer

The guides are informational. They reflect what worked for us and what official sources said at the time of writing, but apps change, rules change, and local practice varies by city and by bank. Always confirm current details with the app, the provider, or the relevant authority before relying on anything here.

China Unstuck is an independent publication. We are not a travel agency, a booking agent, a bank, a financial adviser, or an affiliate of any government or payment network, and we do not process your card ourselves — payments are handled by our checkout provider. Nothing here is legal, medical, or financial advice. We are not responsible for any fees, missed trains, declined cards, denied entry, or any other loss arising from your use of this material.

Changes to these terms

If we change these terms in a way that affects existing buyers, we will update the date above and email everyone who has purchased.

Contact

Questions about anything on this page: support@chinaunstuck.com.