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Train 20 of 62 known sticking points

You booked from the wrong station

Beijing, Shanghai and Guangzhou each have several stations. Check the full name before you travel.

Wrong station !

Beijing South is not Beijing — read the full name.

What you'll see

If you are at the wrong station, the city has multiple stations with similar names:

"Wrong station" · "Your train departs from <other station>"
车站提示为：车站错误 / 您的车次从（另一站）出发
Error-text level: L2 (observed wording). Exact on-app text is being verified.

Why it happens

Beijing vs Beijing South, Shanghai vs Shanghai Hongqiao, Guangzhou vs Guangzhou South are completely different stations, often far apart.

Fastest fix, free: Check the full station name on your ticket, then take the metro or a taxi to the correct one — allow 45-90 minutes.

Every case shows the diagnosis and the first step - free. The full step-by-step fix for this exact case, the decision tree, and the offline kit are $9.99.

Last verified: 2026-09-20 · Confidence: Multiple sources (pending first-hand verification)

When the fast fix isn't enough

In the kit

The kit maps multi-station cities with transfer times.

1. The station map

Which station serves which train.

2. The trigger matrix

Which numbers leave from which station.

3. Offline printable version

The map as a printable card.

Get the offline kit — $9.99 Read the free guides first

If nothing works

If you cannot reach the right station in time:

  1. Ask the ticket window to change to a later train from your current station if one exists.
  2. Book a same-day train from the station you are actually at.
  3. Use a ride-hailing app to minimise transfer time.

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Most travellers know about three of these before they fly. This one is often not one of them.

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