How do I get a train receipt for reimbursement?

Within 30 days of travel, go to a station window or kiosk with your passport and ask for a 报销凭证 (reimbursement receipt).

Will an e-ticket be accepted for reimbursement?

Often no — Chinese finance usually wants a fapiao (发票). Ask the platform or station for one if your company rejects the e-receipt.

You need a receipt or invoice for your ticket

For reimbursement, get a 报销凭证 at a window or kiosk within 30 days of travel.

What you'll see

If you need proof of a train ticket for expenses, the app alone does not issue the formal receipt:

"No receipt option" · "How to get invoice"

中国 App / 窗口提示为：无收据选项 / 怎么开发票

Error-text level: L3 (symptom only). This is a feature location, not an error code.

Why it happens

The formal reimbursement receipt (报销凭证) is issued at a station window or self-service kiosk, within 30 days of travel — not inside the booking app.

Fastest fix, free: After your trip, go to a station ticket window or kiosk with your passport and ask for a 报销凭证 (reimbursement receipt).

Every case shows the diagnosis and the first step - free. The full step-by-step fix for this exact case, the decision tree, and the offline kit are $9.99.

Last verified: 2026-09-20 · Confidence: Multiple sources (pending first-hand verification)

When the fast fix isn't enough

In the kit

The kit shows the fapiao route finance accepts.

1. The fapiao route

How to get a real fapiao.

2. The trigger matrix

Which tickets qualify for fapiao.

3. Offline printable version

The path as a printable card.

Get the offline kit — $9.99 Read the free guides first

If nothing works

If the window cannot issue the receipt:

Try the self-service kiosk (自助机) with your passport.
Ask the merchant/booking platform for a fapiao instead.
Keep the e-ticket screenshot as interim proof.

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Most travellers know about three of these before they fly. This one is often not one of them.

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