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Before you go Train 25 of 62 known sticking points

You have large luggage

Limit is 20kg and 130cm total dimensions. Big bags go in the end rack; some items are banned.

A traveller with a passport at a Chinese high-speed rail station

20kg and 130cm total — big bags go end-of-car.

What you'll see

If your bag is oversized or rejected, it breaks the railway luggage rules:

"Luggage oversize" · "Item not allowed"
车站提示为:行李超大 / 物品禁止携带
Error-text level: L2 (observed wording). Exact on-site text is being verified.

Why it happens

Each passenger may bring up to 20kg (35kg on some international trains), max 130cm total dimensions. Lighters, flammable liquids, sharp objects and power banks over 20000mAh are banned.

Fastest fix, free: Put large bags in the overhead rack at the end of the car; keep valuables with you. Check banned-item rules before you travel.

Every case shows the diagnosis and the first step - free. The full step-by-step fix for this exact case, the decision tree, and the offline kit are $9.99.

Last verified: 2026-09-20 · Confidence: Multiple sources (pending first-hand verification)

When the fast fix isn't enough

In the kit

The kit gives the full banned-item list and the dimension calculator, so you never lose a bag at security.

1. The banned-item checklist

Exactly what security will confiscate, with size limits.

2. The trigger matrix

Which items are allowed in checked vs carry-on equivalents.

3. Offline printable version

The checklist as a printable card for packing.

FREE — what you are reading nowwhat you will see, why, fastest fix, fullstepsIN THE KIT — the long tailescalation ladder, rebooking routes,offline

The notice is on the wall. The parcel still has your name on it.

Did the fast fix work?yes / noYESNOSorted — you're on boardfreeThe station-counter branchin the kit

One question, two paths. Your answer picks the road.

123App stuck12306 / name checkStaff counterpassport + orderPaper ticketwalk through the gate

When the app says no, the counter can always say yes.

If nothing works

If your bag is over the limit or has a banned item:

  1. Ship the oversized bag separately or store it at the station.
  2. Remove banned items before security; buy replacements after arrival.
  3. Ask station staff about the luggage storage (寄存) service.
1234Stationcounterlevel 1Ticket officelevel 2Ask stafflevel 3Rebook laterlevel 4

Four levels deep — a closed gate is never the end of the trip.

A railway staff member helping a traveller at a station counter

Station staff can usually solve in one minute what the app refuses to.

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Most travellers know about three of these before they fly. This one is often not one of them.

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Official sources

Verified against these sources on 2026-09-20.