You need to add a ticket on board
If your ticket only covers part of the trip, find the conductor (列车员) and pay the difference.
Find the conductor to pay the difference.
What you'll see
If you boarded but your ticket does not cover the whole journey, you must extend it on board:
Why it happens
A partial ticket is valid only for the booked segment. The conductor (列车员) can extend it for the difference, or a penalty applies if you have no valid ticket.
Every case shows the diagnosis and the first step - free. The full step-by-step fix for this exact case, the decision tree, and the offline kit are $9.99.
When the fast fix isn't enough
In the kitThe kit gives the conductor phrase card and what to say so the supplement is smooth and penalty-free.
1. The conductor phrase card (CN + EN)
Show this to ask to supplement the fare clearly.
2. The trigger matrix
When a penalty applies vs when a simple supplement is enough.
3. Offline printable version
The phrase card as a printable card for the train.
The notice is on the wall. The parcel still has your name on it.
One question, two paths. Your answer picks the road.
When the app says no, the counter can always say yes.
If nothing works
If you cannot find the conductor:
- Ask any passenger where the conductor is.
- Go to the dining or connection car, where staff often are.
- Handle it at the arrival station window if missed on board.
Four levels deep — a closed gate is never the end of the trip.
Station staff can usually solve in one minute what the app refuses to.
You are looking at 1 of 62
Most travellers know about three of these before they fly. This one is often not one of them.
Official sources
Verified against these sources on 2026-09-20.