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Emergency 45 of 62 known sticking points

You were robbed or pickpocketed

Get safe first, call 110, cancel cards, and report to your embassy if your passport was taken.

! Robbed! !

Safety first, then 110 and cancel cards.

What you'll see

If your belongings were stolen, your safety and cards come first:

Items stolen · call 110
物品被盗 · 拨打 110
Situation level: L3 (scenario). This is an emergency situation, not an app error code.

Why it happens

Thieves target phones and wallets. A police report, 报案, protects insurance claims and document replacement.

Fastest fix, free: Move to safety, call 110 or go to the police, and cancel any stolen cards immediately.

Every case shows the diagnosis and the first step - free. The full step-by-step fix for this exact case, the decision tree, and the offline kit are $9.99.

Last verified: 2026-09-20 · Confidence: Multiple sources (pending first-hand verification)

When the fast fix isn't enough

In the kit

When things are stolen, the kit gives the report wording and the card-cancel list.

1. The lookup table

What to say so the report supports your claim.

2. The trigger matrix

When 110 suffices vs when you need the embassy.

3. Offline printable version

The report steps as a printable card.

Get the offline kit — $9.99 Read the free guides first

If nothing works

If you have no phone or cards:

  1. Borrow a phone to call your bank.
  2. Ask your hotel to help with the police.
  3. Use a travel companion's phone to alert family.

You are looking at 1 of 62

Most travellers know about three of these before they fly. This one is often not one of them.

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