Emergency reference only — not medical, legal, or safety advice. If someone is in danger, call 110 (police), 120 (ambulance), or 119 (fire) now.
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Before you go Emergency 53 of 62 known sticking points

You're having a mental health crisis

Call a mental health hotline, your embassy, or travel insurance; go to ER if in danger.

A traveller talking to a Chinese police officer at a help desk

Hotlines and your embassy can help.

What you'll see

If you're in distress, reaching a human helps:

Crisis · call hotline
心理危机 · 拨打热线
Situation level: L3 (scenario). This is an emergency situation, not an app error code.

Why it happens

China has a psychological support hotline, 12320-5 in some regions; embassies and insurers can connect you to English help.

Fastest fix, free: Call the mental health hotline, 12320-5, your embassy, or travel insurance for support.

Every case shows the diagnosis and the first step - free. The full step-by-step fix for this exact case, the decision tree, and the offline kit are $9.99.

Last verified: 2026-09-20 · Confidence: Multiple sources (pending first-hand verification)

When the fast fix isn't enough

In the kit

When you're struggling, the kit lists the lines and the embassy path.

1. The lookup table

Hotlines and embassy contacts that offer help.

2. The trigger matrix

When a hotline suffices vs when to go to ER.

3. Offline printable version

The line list as a printable card.

Get the offline kit — $9.99 Read the free guides first
FREE — what you are reading nowwhat you will see, why, fastest fix, fullstepsIN THE KIT — the long tailwhat to say, who to call, offline

What you are reading is free. The shut crate is the part you carry.

Is anyone in danger right now?yes / noYESCall 110 / 120 firstfreeNOThe calm-handling branchin the kit

Ask it once, get one answer — not four things to read.

123Get safestep back, breatheCall 110 / 120say where you areShow this cardlet them read it

Three moves, in this order — panic is what makes it worse.

If nothing works

If hotlines are busy:

  1. Message a friend or family member.
  2. Use a translation app to explain.
  3. Go to any hospital and ask for help.
1234Call 110 /120level 1Embassylevel 2Insurance linelevel 3Someone youtrustlevel 4

Four levels deep — you are never down to a single option.

A local handing a phone to a traveller who needs help

One calm person who can speak for you changes everything.

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Most travellers know about three of these before they fly. This one is often not one of them.

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Official sources

Verified against these sources on 2026-09-20.