Emergency reference only — not medical, legal, or safety advice. If someone is in danger, call 110 (police), 120 (ambulance), or 119 (fire) now.
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Before you go Emergency 43 of 62 known sticking points

You lost your passport

Retrace steps, file a police report (报案), then contact your embassy for an emergency travel document.

A traveller talking to a Chinese police officer at a help desk

A police report and embassy ETD get you home.

What you'll see

If your passport is gone, you cannot travel or prove identity:

No passport · police report needed
无护照 · 需报案
Situation level: L3 (scenario). This is an emergency situation, not an app error code.

Why it happens

A lost passport blocks hotels, trains, and exit. The police report and embassy ETD are the two documents you need to recover.

Fastest fix, free: Retrace your steps, then go to the nearest police station to file a report (报案); contact your embassy next.

This case's complete fix is free above. The other 61 cases, the decision tree, and the offline kit are $9.99.

Last verified: 2026-09-20 · Confidence: Multiple sources (pending first-hand verification)
The full fix sequence (free)
  1. Retrace your steps and call the last places you visited.
  2. File a police report (报案) at the nearest station.
  3. Contact your embassy for an emergency travel document.
  4. Notify your airline and insurer.

When the fast fix isn't enough

In the kit

When the passport is gone, the kit maps the embassy path and the exact papers to bring.

1. The lookup table

Phone numbers and what to bring for an ETD.

2. The trigger matrix

When a report is enough vs when you need the embassy fast.

3. Offline printable version

The report and embassy steps as a printable card.

Get the offline kit — $9.99 Read the free guides first
FREE — what you are reading nowwhat you will see, why, fastest fix, fullstepsIN THE KIT — the long tailwhat to say, who to call, offline

What you are reading is free. The shut crate is the part you carry.

Is anyone in danger right now?yes / noYESCall 110 / 120 firstfreeNOThe calm-handling branchin the kit

Ask it once, get one answer — not four things to read.

123Get safestep back, breatheCall 110 / 120say where you areShow this cardlet them read it

Three moves, in this order — panic is what makes it worse.

If nothing works

If you cannot reach the embassy today:

  1. Check hotels, taxis, and restaurants you visited.
  2. Ask your hotel to help call the police.
  3. Email your embassy before visiting.
1234Call 110 /120level 1Embassylevel 2Insurance linelevel 3Someone youtrustlevel 4

Four levels deep — you are never down to a single option.

A local handing a phone to a traveller who needs help

One calm person who can speak for you changes everything.

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Most travellers know about three of these before they fly. This one is often not one of them.

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Official sources

Verified against these sources on 2026-09-20.