Emergency reference only — not medical, legal, or safety advice. If someone is in danger, call 110 (police), 120 (ambulance), or 119 (fire) now.
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Before you go Emergency 44 of 62 known sticking points

You need a doctor who speaks English

Go to an international clinic or the hospital's international department; your embassy keeps a list.

A traveller talking to a Chinese police officer at a help desk

International depts have English staff.

What you'll see

If you need English medical care, public hospitals may not have it:

No English staff · try international dept
无英语人员 · 试国际医疗部
Situation level: L3 (scenario). This is an emergency situation, not an app error code.

Why it happens

Large public hospitals have a VIP or International department, 国际医疗部, with English staff; international clinics and your embassy list are the fastest routes.

Fastest fix, free: Ask your hotel for an international clinic, or go to a hospital's International Medical department, 国际医疗部.

This case's complete fix is free above. The other 61 cases, the decision tree, and the offline kit are $9.99.

Last verified: 2026-09-20 · Confidence: Multiple sources (pending first-hand verification)
The full fix sequence (free)
  1. Go to an international hospital or clinic.
  2. Use the VIP or International department, 国际医疗部.
  3. Call your embassy for an English-speaking doctor list.
  4. Use a medical concierge or travel-insurance hotline.

When the fast fix isn't enough

In the kit

When you need English care, the kit lists clinics and the embassy line to call.

1. The lookup table

International clinics and hospital international depts by city.

2. The trigger matrix

When the ER works vs when you need the international dept.

3. Offline printable version

The clinic list as a printable card.

FREE — what you are reading nowwhat you will see, why, fastest fix, fullstepsIN THE KIT — the long tailwhat to say, who to call, offline

What you are reading is free. The shut crate is the part you carry.

Is anyone in danger right now?yes / noYESCall 110 / 120 firstfreeNOThe calm-handling branchin the kit

Ask it once, get one answer — not four things to read.

123Get safestep back, breatheCall 110 / 120say where you areShow this cardlet them read it

Three moves, in this order — panic is what makes it worse.

If nothing works

If no international clinic is nearby:

  1. Show a translated symptom card to staff.
  2. Call your travel insurer for a referral.
  3. Go to any ER and ask for an interpreter app.
1234Call 110 /120level 1Embassylevel 2Insurance linelevel 3Someone youtrustlevel 4

Four levels deep — you are never down to a single option.

A local handing a phone to a traveller who needs help

One calm person who can speak for you changes everything.

You are looking at 1 of 62

Most travellers know about three of these before they fly. This one is often not one of them.

Pay Trains Rides Emergency Phrases
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Official sources

Verified against these sources on 2026-09-20.