You left something in the car
Open ride history, tap Lost Item, and call the driver through the app to arrange return.
Didi keeps a line to the driver after the ride.
What you'll see
If you left an item, the driver may still have it:
Why it happens
Didi keeps a direct line to the driver for a window after the ride, so you can arrange a meet-up or delivery.
Every case shows the diagnosis and the first step - free. The full step-by-step fix for this exact case, the decision tree, and the offline kit are $9.99.
When the fast fix isn't enough
In the kitWhen the driver won't respond, the kit gives the escalation path to Didi support.
1. The lookup table
What to message the driver to get your item back.
2. The trigger matrix
When the driver returns free vs when a fee applies.
3. Offline printable version
The script as a printable card.
One map is open in your hands. The other is rolled up in your bag.
One question, two paths. Your answer picks the road.
Direct binding fails far more often than this two-hop route.
If nothing works
If the driver does not reply:
- Contact Didi customer service to mediate.
- File a lost-item report with trip details.
- Ask your hotel to help call the driver.
Four levels deep — a declined card never leaves you on the kerb.
Showing the screen to the driver beats any translation.
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Most travellers know about three of these before they fly. This one is often not one of them.