Your account gets flagged and you can't book
Wait 24-48h for auto-review, complete ID verification, or ask a friend to book for you.
Most Didi flags lift after a short review.
What you'll see
If booking is blocked, the account is under review:
Why it happens
Didi flags accounts for unusual activity, new device, many cancellations, or foreign card patterns. Most flags lift after a short automatic review.
Every case shows the diagnosis and the first step - free. The full step-by-step fix for this exact case, the decision tree, and the offline kit are $9.99.
When the fast fix isn't enough
In the kitWhen the flag won't lift, the kit shows the support path and a friend-booking workaround.
1. The lookup table
Exactly what Didi asks to clear a flag.
2. The trigger matrix
Which actions trigger a flag and how long reviews take.
3. Offline printable version
The verification steps as a printable card.
One map is open in your hands. The other is rolled up in your bag.
One question, two paths. Your answer picks the road.
Direct binding fails far more often than this two-hop route.
If nothing works
If you cannot book at all:
- Ask a companion to book and ride with you.
- Use a different app, such as Gaode or Meituan, to hail a ride.
- Call the hotline with a Chinese speaker.
Four levels deep — a declined card never leaves you on the kerb.
Showing the screen to the driver beats any translation.
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Most travellers know about three of these before they fly. This one is often not one of them.