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Didi 37 of 62 known sticking points

Your account gets flagged and you can't book

Wait 24-48h for auto-review, complete ID verification, or ask a friend to book for you.

Flagged !

Most Didi flags lift after a short review.

What you'll see

If booking is blocked, the account is under review:

Account abnormal · Under review
滴滴 App 显示：账号异常 / 审核中
Error-text level: L2 (observed wording). Exact in-app strings are being verified against a live device.

Why it happens

Didi flags accounts for unusual activity, new device, many cancellations, or foreign card patterns. Most flags lift after a short automatic review.

Fastest fix, free: Wait 24-48 hours; complete any ID verification prompted, then try booking again.

Every case shows the diagnosis and the first step - free. The full step-by-step fix for this exact case, the decision tree, and the offline kit are $9.99.

Last verified: 2026-09-20 · Confidence: Multiple sources (pending first-hand verification)

When the fast fix isn't enough

In the kit

When the flag won't lift, the kit shows the support path and a friend-booking workaround.

1. The lookup table

Exactly what Didi asks to clear a flag.

2. The trigger matrix

Which actions trigger a flag and how long reviews take.

3. Offline printable version

The verification steps as a printable card.

Get the offline kit — $9.99 Read the free guides first

If nothing works

If you cannot book at all:

  1. Ask a companion to book and ride with you.
  2. Use a different app, such as Gaode or Meituan, to hail a ride.
  3. Call the hotline with a Chinese speaker.

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Most travellers know about three of these before they fly. This one is often not one of them.

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