Can I change my ID type after submitting it?

Sometimes. Open the card you added and look for Edit/Remove; if that is missing, delete and re-add the card choosing Passport. If the app hard-locks the field, you must contact customer service.

Why does China require a passport and not another ID?

Passport is the standard foreigner identity document the payment systems are built to verify. Choosing another type often fails automatic checks and locks the field.

You selected the wrong ID type and can't change it

You chose "Other ID" instead of "Passport" and now the app won't let you fix it. Here is how to get unstuck.

What you'll see

If you chose "Other ID" or "Chinese ID" instead of "Passport", you may be stuck at the identity step:

"ID type cannot be modified" · "Verification incomplete"

中国 App 里显示为：证件类型不可修改 / 验证未完成

Error-text level: L1 - exact in-app string shown above, verified against common reports.

Exact wording (L1): ID type cannot be modified

Why it happens

Foreign travellers must verify with a passport. The app sometimes defaults to another ID type, and once submitted the field can be locked, blocking card binding and payments.

Fastest fix, free: Open the card you already added, look for "Edit" or "Remove", delete it, then re-add and choose "Passport" carefully this time.

This case's complete fix is free above. The other 61 cases, the decision tree, and the offline kit are $9.99.

Last verified: 2026-09-20 · Confidence: Multiple sources (pending first-hand verification)

When the fast fix isn't enough

In the kit

When the app truly locks the field, the kit gives you the exact customer-service script and the escalation path that actually works.

1. The customer-service script (CN + EN)

Show this to a WeChat/Alipay agent: a ready-made line that gets the ticket routed to the right team the first time.

2. The trigger matrix

Which app version locks the field versus which lets you edit — so you know whether to retry or call.

3. Offline printable version

The whole script as a printable card, so you can show it at a bank counter or to staff with no signal.

Get the offline kit — $9.99 Read the free guides first

What you are reading is free. The shut crate is the part you carry.

Two doors, one question. Walk through the one your answer opens.

Direct WeChat binding fails far more often than this two-hop route.

If nothing works

If the field is hard-locked and you cannot wait for customer service:

Use a different app. If WeChat locked it, try Alipay — the two have separate identity records.
Ask a Chinese companion to call customer service on your behalf with your passport details.
As a last resort, create a fresh account with the correct ID type from the start.

Four levels deep — a failed payment never strands you.

A shop assistant helping a traveller understand a receipt

Someone behind the counter can usually unblock you faster than any app.

You are looking at 1 of 62

Most travellers know about three of these before they fly. This one is often not one of them.

Pay Trains Rides Emergency Phrases

This case Related, payment All others

Find the ones that are yours