For expenses or taxes, request an electronic receipt from the transaction inside each app.
The button is inside the transaction, not the home screen.
What you'll see
If you need proof of a payment for work or tax, the app can issue it per transaction:
"No receipt option" · "How to get invoice"
中国 App 里显示为：没有收据选项 / 怎么开发票
Error-text level: L3 (symptom only). This is a feature location, not an error code.
Why it happens
Both apps can produce an electronic receipt, but the button is buried inside the transaction detail, not on the home screen.
Fastest fix, free:WeChat: Me → Services → Wallet → Transactions → tap the transaction → Request Receipt. Alipay: Me → Bills → tap the transaction → Apply for Receipt.
Every case shows the diagnosis and the first step - free. The full step-by-step fix for this exact case, the decision tree, and the offline kit are $9.99.
Last verified:2026-09-20 ·
Confidence:Multiple sources (pending first-hand verification)
When the fast fix isn't enough
In the kit
If the receipt is rejected for reimbursement, the kit shows the fapiao route.
1. The fapiao route
How to get a real fapiao that Chinese finance accepts, not just an e-receipt.
2. The trigger matrix
Which merchants can issue fapiao vs. which cannot.